Do you have the right Family Name? Please verify that the user is in the right family. If so, you may need to add the person again.
Do you have the correct password? Look at the email we sent when you added your new family member. We sent you the password you picked, but we didn’t peek.
Still can’t get in? Um, we think the best solution is to reset the password: Enter the My Family section, select the user and follow the steps to edit the user's information. That should do it. If not, please send us an email to email@example.com and let’s see if we can help.