Call Won't Connect

The Family Room offers a lot of great content, which means we run best on Wi-Fi. If you are having trouble staying connected, please make your family connection over Wi-Fi.

My User Is Not Showing Up in My Family

  • Do you have the right Family Name? Double-check your sign-up email that saved your family name for you.  Go ahead and check – we’ll wait.  If your family name is correct, try this next solution…
  • Do you have the right invitation code? Again, take a look at your user sign-up email that sent you a unique invitation code. We want to make sure only your family users can enter your Room.
  • Still can’t get in? Please send us an email to info@thefamilyroom.biz and let’s see if we can help.


My User Cannot Log In

  • Do you have the right Family Name? Please verify that the user is in the right family. If so, you may need to add the person again.

  • Do you have the correct password? Look at the email we sent when you added your new family member. We sent you the password you picked, but we didn’t peek.

  • Still can’t get in? Um, we think the best solution is to reset the password: Enter the My Family section, select the user and follow the steps to edit the user's information. That should do it. If not, please send us an email to info@thefamilyroom.biz and let’s see if we can help.

General Connection Issues