• General Connection Issues:Having trouble getting started, logging in or connecting?
  • Shared Experience: We want you to do this together - if that's not happening, try here.
  • Watch: Having trouble with the videos?
  • Read: Can't turn the pages together or other book problems?
  • Homework: Your kids may not mind, but we've got the solution here.
  • Other: We've got lots of fun features that may not be doing exactly what they should.


Using The Family Room is easy, but sometimes, life (and our app) doesn't work exactly as planned. We've tried to answer the big ones, but if we miss anything or if you've got questions we haven't thought of yet, contact us at info@thefamilyroom.biz and we're on it!